Security for Lovers & Collectors of Preowned Jewels Online

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THE DIGITAL PLATFORM FOR THE BEST SECOND-HAND AND VINTAGE FINE JEWELS, WITH THE INFORMATION AND TOOLS THAT YOU NEED TO SHOP SAFELY.

  • INFORMATION & SUPPORT

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    Consult with us. Boost your jewellery knowledge. Be an expert on trends, collectibles and investibles.

  • QUALITY PIECES

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    Every jewel on JWL carries value because of its design, production, provenance and period, materials and/or stones.

  • SAFE PURCHASES

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    Every transaction is protected with secure payments, insured shipping, jewellery and supplier checks, among other JWL protocols.

Shop preowned fine jewels online knowing that every step is designed to protect & support you

FULL AUTHENTICATION

Tried & Tested

Every piece on JWL has passed all checks for brand, design, period, materials and stones with flying colours.

Every piece is certified by a member of our global network of Professional Sellers and PreOwned Jewellery Experts.

Every piece is available through our Trusted Dealers. We only work with professionals known for sourcing and supplying authentic preowned fine jewels.

ALL BRANDS & BUDGETS

Curated For You

Be a beginner or a seasoned collector, JWL is a platform that is bespoke to your own jewellery-buying journey.

Based on your needs, your taste and your budget, we give advice and support you with trusted information, certification, insurance, shipping and secure payment.

BEST PARTNERS

Insured Shipping & Payment

Everything is shipped with handlers specialised in jewellery. And nothing gets shipped without door-to-door insurance.

We only work with shipping and insurance providers specialised in fine jewels globally.

Payments are held in Escrow until you receive your jewel as listed.

MESSAGE US TO KNOW MORE

Frequently Asked Questions

OUR ANSWERS ARE HERE TO HELP YOU ENJOY SHOPPING ON JWL

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DO YOU HAVE ANY MORE QUESTIONS?

CHAT WITH A JWL SPECIALIST VIA WHATSAPP OR INSTAGRAM

Our Dealers & Jewels

What makes our jewels so special

The JWL collection is carefully curated from Dealers that we know and trust. Each piece is individually approved to make sure you get a curated edit of:

Superbrands Iconic and one-of-a-kind pieces signed by the best designers and names

Unsigned Jewels Fine jewels from excellent makers that are unsigned

Special Pieces Rare finds, collectible jewels and investment opportunities for you

Who are our Dealers?

We at JWL work exclusively with top-tier vintage, estate, second-hand and preowned fine jewellery Dealers in major hubs.

Our trusted Dealers trade physically in Geneva, Hong Kong, London, Miami, New York, Paris and Zurich.

All our Dealers are well established, some spanning over six generations, some being new and uniquely resourceful.

Some JWL Dealers have long-standing retail and showroom operations, others are verified professional sellers with open Instagram accounts.

Every Dealer on JWL is a professional and a business we have traded with, know personally and that are fully trusted in the global industry of preowned fine jewels.

How we guarantee excellent quality

Our dealers are craftspeople in their own way: They take enormous pride in their work in sourcing, refurbishing, and recirculating exceptional pieces.

We work closely with our dealers to select the best jewel for you. To ensure this, every piece listed on JWL is in great condition and will bring value to your collection.

Payments

How are the prices determined, and what fees are included?

The prices listed in our catalogue comprise the dealer’s price plus the JWL service fee.

Shipping costs and applicable taxes will be added to your basket during checkout, based on the location of the pieces purchased and your delivery address.

We will also advise you on what to expect in regard to customs and import duties when relevant.

This transparent pricing ensures you know exactly what you’re paying for.

Are duties and import taxes included in the listed prices?

Duties and import taxes are not included unless otherwise specified. These fees are the responsibility of the buyer.

We understand that handling duties can be complex, so we’re here to assist you in understanding and managing any additional costs that may apply to your order.

How does the payment and escrow process ensure my purchase is secure?

Your payments are securely held in escrow by JWL until the delivery of your jewellery is confirmed.

This means we safeguard your funds and only release them to the seller after you’ve received your purchase.

Once you receive your order, you have 24 hours to inspect the item and report any issues.

What payment methods do you accept?

We accept payments from major banks and PayPal.

Our goal is to provide flexible payment options to suit your preferences.

We will be introducing a Buy Now, Pay Later option in the near future to offer even more flexibility.

Will I see the total cost, including shipping and taxes, before confirming my payment?

Absolutely. Before you finalise your purchase, the total cost—including the price of the item, taxes, shipping and insurance fees—will be clearly displayed in your basket. This ensures there are no surprises at checkout.

Note: Please bear in mind that import duties will be due separately upon entry into your country

What should I do if I encounter issues during payment or with my order?

If you experience any difficulties while making a payment or after receiving your order, please contact our customer support team immediately. We’re here to assist you and ensure a smooth transaction process.

Remember, you have 24 HOURS after delivery to report any problems with your purchase.

Shipping

What shipping services do you use for delivering jewellery?

We partner with two highly specialized international jewellery and luxury goods delivery services. These couriers are experts in handling valuable items, ensuring that your precious purchase arrives safely and securely.

Is my shipment insured?

Yes, all shipments are fully insured up to the value of the product. This means your jewellery is protected against loss or damage during transit, giving you peace of mind until it reaches your doorstep.

How long will it take to receive my order?

Delivery typically takes 5-7 working days. This timeframe includes a preparation period, during which our specialized dealers carefully ready your piece for shipment to ensure it arrives in perfect condition.

Can I track my order?

Absolutely! All orders are fully tracked. Once your item has been shipped, we will provide you with a tracking number so you can monitor its progress every step of the way.

Do you ship internationally?

Yes, we offer global shipping to customers worldwide. Our specialized delivery services are equipped to handle international shipments with the utmost care and efficiency.

Will I need to pay customs duties or taxes on my order?

Depending on your country’s import laws, additional customs duties or taxes may apply. These fees are the responsibility of the buyer. We recommend checking with your local customs office for detailed information.

How are the items packaged for shipment?

Each piece must be individually and carefully packed in protective paper and in its case. Cases are then boxed and labeled for shipping. Both Buyers and Sellers must take a video of themselves packing and boxing the piece for full security and disclaimers.

What if my shipment is delayed or doesn’t arrive within the expected timeframe?

If you experience any delays or issues with your shipment, please contact our customer support team. We will work closely with the delivery service to resolve the matter promptly.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request if the item has not yet been shipped.

Do you offer expedited shipping options?

Currently, our standard shipping timeframe is 5-7 working days to ensure thorough preparation and secure delivery. If you require expedited shipping, please contact us to discuss possible arrangements.

What should I do if I receive a damaged package?

If your package appears damaged upon arrival, please do not accept it and notify the delivery personnel immediately. Then, contact our customer support team so we can assist you with the next steps.

Returns

What is the return policy of JWL?

Individual dealers on our platform may have their own specific return policies. We recommend reviewing the return policy provided on each dealer’s profile or product listing before making a purchase.

Can I return an item if it’s damaged upon arrival?

Absolutely. If your item arrives with significant visible damage caused during the shipping process, we will facilitate a return or exchange. Please contact our customer support team within 24 hours of receiving the item to report the damage.

Are returns accepted for reasons other than damage?

Returns for reasons outside of significant damage are generally not accepted due to the high-risk nature of returning valuable items. Exceptions may be made in exceptional circumstances at our discretion. Please note that the buyer is responsible for return shipping costs in these cases.

What if the item doesn’t fit or I change my mind?

We provide extensive information on sizing, detailed descriptions, and high-quality photos and videos to help you make an informed decision. However, if you receive an item that doesn’t fit or you decide it’s not right for you, return requests will be reviewed on a case-by-case basis. These requests must be made WITHIN 24 HOURS OF DELIVERY and may be eligible for store credit only.

Why are returns highly regulated for these items?

Due to the unique and high-value nature of fine jewellery, returning items carries a significant risk of fraud and scams. To protect both our dealers and buyers, all items are thoroughly reviewed before shipping, and returns are carefully managed.

Who is responsible for the cost of return shipping?

For returns related to significant shipping damage, we will cover the return shipping costs. For any other approved returns, the buyer is responsible for all return shipping fees.

How can I ensure I’m making the right purchase to avoid returns?

We strive to provide as much information as possible to help you make an informed decision. This includes detailed sizing information, comprehensive descriptions, and numerous high-quality photos and videos of each piece. If you have any questions or need additional information, please contact the dealer or our customer support team before making a purchase.