Privacy policy

This Privacy Policy describes how JWL collects, uses, and discloses your personal information when you visit or make a purchase from jwl.market or otherwise use or interact with our services.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Where required by law, we will notify you of material changes and obtain your consent.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect personal information to operate our business, provide and improve our Services, communicate with you, fulfill orders, prevent fraud, and comply with legal obligations.

3. WHAT PERSONAL INFORMATION WE COLLECT

Information You Provide to Us: contact details: name, email address, phone number, billing and shipping address; order details: product, transaction, and delivery information; account details: username, password, and security credentials; support interactions: content of messages sent to customer service.

Information We Collect Automatically: We collect usage data such as IP address, browser type, device identifiers, site activity, and location data using cookies and other tracking tools.

Information from Third Parties: We may receive information from Shopify (our e-commerce platform); payment providers (e.g. credit card processors); marketing, analytics, or shipping partners.

4. HOW WE USE YOUR PERSONAL INFORMATION

Providing Services: To process orders, ship items, manage your account, and deliver communications related to your transactions.

Marketing and Advertising: To send promotional emails or show ads based on your interaction with our Site. If you are an EEA or UK resident, we rely on our legitimate interest under Art. 6(1)(f) GDPR. You may opt out at any time.

Security and Fraud Prevention: To detect and prevent fraud or abuse. For high-value orders, returns, or disputes, we may request government-issued ID (e.g. passport) to verify identity. This information is handled securely and deleted after verification.

Support and Service Improvement: To respond to inquiries, improve site performance, and enhance user experience.

5. COOKIES

We use cookies and similar technologies to remember your preferences, analyze usage, and personalize your experience. For Shopify-related cookies, visit: https://www.shopify.com/legal/cookies. You can control cookies via your browser settings, though disabling cookies may affect some functionality. We do not respond to Do Not Track signals.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with service providers (e.g. Shopify, payment processors, logistics); marketing and analytics partners; affiliates within our corporate group; legal or regulatory authorities where required; buyers or successors in the event of a business transfer. We do not sell or share sensitive personal information or knowingly process data of individuals under 16 years old.

7. THIRD-PARTY LINKS

Our Site may contain links to other websites. We are not responsible for their privacy practices. Please review their policies independently.

8. CHILDREN’S DATA

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us for deletion.

9. SECURITY AND RETENTION

We use security measures to protect your data, but no method is 100% secure. Avoid sending sensitive information through insecure channels. We retain your data only as long as necessary to fulfill our business purposes, comply with laws, and resolve disputes.

10. YOUR RIGHTS

Depending on your location, you may have rights to access your data; delete your data; correct inaccuracies; request a copy (portability); restrict or object to processing; withdraw consent; appeal a decision.

To exercise your rights, contact us at info@jwl.market. We may request verification of your identity. You may also authorize an agent to submit requests on your behalf. We will not discriminate against you for exercising your legal rights.

11. COMPLAINTS

If you have concerns about our data practices, please contact us. You may also contact your local data protection authority to lodge a complaint. EEA residents can find a list at: https://edpb.europa.eu/about-edpb/board/members_en

12. INTERNATIONAL TRANSFERS

Your data may be processed outside your country. Where applicable, we rely on Standard Contractual Clauses or other lawful transfer mechanisms to safeguard your data during international transfers.

13. CONTACT

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact info@jwl.market.

Data Controller: JWL

If we begin serving EEA customers and do not have an EU establishment, we may appoint a local representative as required under Article 27 GDPR.

Last updated: June 4, 2025